Complaints process.

You can tell us about a problem using the form below or by emailing hello@kalecapital.co.uk. We record every complaint with the date it was received and keep you informed while we look into it.

If you are unhappy with any part of our service, contact us by email and we will acknowledge your complaint promptly, investigate it and write to you with the outcome. Complaints relating to regulated mortgage advice are handled under the complaints procedure of Connect IFA Ltd.

If you are not satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service free of charge at financial-ombudsman.org.uk.